Refund policy

Refund & Replacement Policy

At Mister Merchant, we strive to provide high-quality anime merchandise and a hassle-free shopping experience. Please read our refund and replacement policy carefully before making a purchase.

Any merchandise that arrives broken or damaged during shipping will be replaced immediately at no extra cost, with Mister Merchant covering all delivery charges. However, pre-order items sourced directly from Japan at the customer’s request, rather than from our in-stock selection, may have a risk of minor damage during transit. By placing a pre-order, the customer acknowledges and accepts this possibility.

Items that are damaged due to customer misuse or mishandling will not be eligible for a refund or exchange. We encourage careful handling of all products upon receipt.

For pre-orders and other advance payments, refunds are available at any time before the item is shipped. If you have any questions or need assistance, please contact our support team. By shopping with Mister Merchant, you agree to this policy.